We appreciate the trust levied to us by our customers to produce high-quality work that matches instructions given, including deadline submissions. However, if, due to any reasons, we fail to adhere to the quality, deadline, or instructions as discussed, you are entitled to a refund policy. This deposit and refund policy page discusses the details of the policy, including the circumstances that may warrant a full or partial policy.
We take refund requests seriously and apologize in advance if you must file a refund claim for any fault that is our own. We first assess and review each query. After all the conditions are satisfied, we activate the refund protocols.
Nonetheless, we also reserve the right to sometimes deviate from the policy to favor you as our client because we understand that not all circumstances are the same, and your specific scenario may not be covered in this policy.
According to our refund policy, these are the circumstances that you are entitled to refunds:
You can reach out to our contact support if your situation is not described above.
Once you have initiated the refund claim and it is confirmed by our team, processing begins. This takes 3-6 business days. Note that we are not liable for an additional bank charge, processing duration, and any related bank service issue. Additionally, the original mode of payment is the same one used to return refund funds.
It is important to claim the balance in your accounts that haven’t been used within a year.
Once we notice inactivity in your account after 250 days since you were last active, we send a reminder warning for you to claim the balance. We give an allowance of three months after the reminder warning for you to claim the funds or use them to access any of our services. We annul the balance after the lapse of 365 days, and the funds are still unclaimed or not used.
There are exceptions to restore this balance only in specific cases. Contact support to establish if your case fits in this category.